Terms and Conditions of Travel
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The purchase of any travel services offered on this website or thru the call center constitutes a contractual agreement between you and CP Transfers/CP Transfers and Tours. (“CP Transfers/CP Transfers and Tours” or the “Company”), and represents your acceptance of these terms and conditions set out herein (the “Terms and Conditions”). Please ensure that you read carefully and understand these Terms and Conditions prior to booking. These Terms and Conditions are subject to change at any time without notice.
It is the responsibility of each customer to protect their travel investment with the proper travel insurance. Refunds, credits, or waiver of fees will not be issued regardless of reason or issue. Please contact us to purchase travel insurance or contact your Travel Agent.
1. Baggage Policy
Most vehicles are equipped to carry two pieces of luggage per person and one carry-on’s per person. If you have more bags please call us in advance to let us know. We reserve the right to charge an additional fee. In Motor Coaches we account for 1 checked bag and 1 carry-on per person.
The maximum allowable weight of your luggage per piece is 50 lbs. You must be able to carry your own luggage – if it is too heavy for you it is too heavy for our drivers and they will not carry it.
All carry ons must be able to fit in the overhead compartment or under the seat in front of you. For safety, bags are not permitted in the isle at any time. In vans carry-on also may carried on your lap.
CP Transfers reserves the right to refuse any carry-on or checked luggage for security purposes.
Luggage Identification Tags
Luggage Identification Tags are required on each piece of checked luggage. Regulations require that each piece of baggage have an identification tag attached to it, which must include the owner’s home address and telephone number.
A bicycle can be considered as one (1) piece of allowable luggage. Bicycles will be transported when disassembled and contained in wood, leather, canvas or other carrying case that does not exceed 8″ x 32″ x 60″ and which is securely fastened. There is a $25 – $75 fee assessed for excess, oversize or overweight items as defined in the section above.
Skis are considered as one (1) piece of allowable luggage and must be bagged or boxed securely and are subject to space availability as well as approval.
1. Private Shuttles
All vehicles are equipped to carry two pieces of luggage per person and one carry on. If you have more bags please call us in advance to let us know. We reserve the right to charge an additional fee.
Prohibited items include acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor are strictly prohibited to be checked in or brought on-board.
CP Transfers assumes no responsibility for any loss or damage to personal property on any of our transportation shuttles.
2. Conditions Of Carriage
Right To Refuse Transportation
We reserve the right to refuse transportation to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.
3. Private/Charter Transfers
1. Reservations made on-line require a Major Credit Card.
2. Fares quoted are valid at the time given on CP Transfers and are quoted in United States Dollars.
3.Payment is due at the time of booking. Fares subject to change without notice at any time.
4. Fare quotes do include a fuel charge, airport/seaport fees and drivers gratuity unless otherwise noted.
5. Advance Reservations are required.
6. No discounted fares may be combined with other special offers or discounts unless otherwise noted.
7.No Show Reservations are not eligible for a refund.
8.CP Transfers will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond our control
9.CP Transfers reserves the right to refuse passage to any passenger that may cause disruption on-board.
10.CP Transfers does not allow passengers to consume alcoholic beverages while on-board.
11.Carriage of weapons, explosives, or any other type of harmful substance is strictly prohibited.
12. Oxygen Tanks may only be transported on private shuttles.
13. Customers are responsible for any damage that occurs as a result of negligence.
14. CP Transfers reserves the right to substitute equipment based on operational needs.
15. CP Transfers reserves the right to refuse service to anyone deemed to be a threat to safety.
16. CP Transfers is not responsible for late arriving flights or port delays. It remains your responsibility to notify the office of flight delays. If you wish for the driver to wait, Wait time for the first 30 minutes after scheduled departure time is complimentary. Each 30 minutes thereafter is charged at a rate of $75.00 incrementally for sedans and vans and $125.00 for minibuses and motor coaches.
17. A $50.00 meet & greet will be added to all reservations that do not have or provide a cell phone contact number. This charge is non refundable once billed for any reason.
18. We reserve the right to substitute your transportation whether that be private or shared based upon operational needs. No refund on discount will be given regardless of original reservation as transportation has been provided.
3a. CP Transfers reserves the right to charge an additional fee of $10.00 or 10% whichever is greater on all reservations made within 5 days of travel whether those be transfers be private or shared. A $30.00 or 10% whichever is greater additional priority fee applies to all private reservations made within 24 hours of travel. International: A $20.00 or 10% surcharge whichever is greater will be added to all reservations made within 10 days of travel. A $50.00 or 10% surcharge whichever is greater will be added to reservations made within 2 days of travel. International transfers are non-refundable for any reason 10 days prior to first transfer date.You should add your transfers/tours to your travel insurance.
3b. We are not responsible for any lost or stolen items or any items left on vehicles both private and shared. Passengers agree to hold CP Transfers harmless for any action by others.
3d. On all shuttles and transfers whether they be private or shared you are paying for transportation only. Anything above the transportation is considered an extra and amenity. Extras and amenities are exactly that, and are not to be considered as a guarantee included with payment. Extras include but are not limited to; audio visual equipment, entertainment of any kind, internet access, food or beverage, lavatory facilities, bus attendant, any type of conversation, polite conversation or electrical outlets for your electronic devices.
3e. CP Transfers nor any of its successors, agents or third party operators guarantees implied or otherwise any exact pick up time or time of arrival on any of its shuttles whether it be private or shared. Regular business hours are 8:00 AM until 8:00 PM. You are subject to late night and/or early morning pickup fees if a driver is on the road outside these hours.
3f. Anyone disembarking the ship early and refusing to wait their turn for pickup and taking alternate transportation will not receive a refund of any kind. Drivers are not just waiting at the port for parties to disembark, everyone has an estimated pickup time. Drivers report to work at 8:00 AM If you disembark early you will have to wait.
All drivers employed by the CP Transfers are subject to a criminal background check and safe drivers check.
5. Vehicles / Equipment
CP Transfers will at times act as a booking agent for contracted services. When booking you agree to hold us harmless for actions by others and our sole liability is limited to a refund of monies paid to us less any fee for any services performed by CP Transfers. You are also bound by all conditions of carriage on contracted vehicles as you are on vehicles owned by CP Transfers.
We reserve the right to substitute vehicles/equipment for operational purposes at any time and at no time is there a guarantee of a certain vehicle/equipment type.
6. Driver Gratuity
All CP Transfers private transfer trips have 10% Driver Gratuity built in to the fare unless otherwise noted . If you find your driver extraordinary, you are welcome to give the driver an additional tip. Customary tipping is 20%, we’ve included only 10%.
All passengers using Scheduled or Shared Shuttles are required to present a valid government-issued photo ID (e.g. driver’s license or passport). If you are traveling using one of our discounted fares, additional identification may be required to prove eligibility.
All children regardless of age must be counted on private shuttles. It is the law under the Department of Transportation.
CP Transfers accepts Cash* (on select transfers) Visa, MasterCard and Discover. Unless otherwise specified all scheduled service and shared shuttles pricing is each way and per person. Private service is priced per group unless otherwise noted.
At the CP Transfers, we are concerned about your privacy, and take steps to safeguard the information you submit to us, whether over the Internet, by telephone, or by other means. We do not share information about you with any third party unless it becomes necessary in the course of doing business. If you have further questions concerning the policy or the safety of your personal information, please contact us. Your information can be shared with other associations, businesses or government agencies as deemed necessary.
Only the confirmed passenger may make changes to a reservation regardless of the amount of people traveling.
We do not ever release information as to who is or how many passengers are on a particular shuttle.
10a. At no time will any employee discuss a reservation with anyone except the customer of record, including with anyone who claims to be a “family member”. CP Transfers does not and will not disclose or discuss any reservation except with the customer of record or if placed with a travel agent their agent of record. Customers whose travel was reserved through or paid for by a travel agent must have their travel agent contact to make any changes. Changes may be made to a reservation by telephone by calling from the number that is on their reservation or by email from the email address on their confirmation only. CP Transfers will not verify any customers reservation except with the party of record.
10b. CP Transfers can, may and will share all information with Law Enforcement at times which require such information to be given at the discretion of CP Transfers.
11. Refund Policy
11a. Scheduled/Shared Shuttles
All scheduled service and shared shuttle with the CP Transfers are non-refundable for any reason once reservation is placed
If you miss your scheduled trip departure time, CP Transfers assumes no liability and a refund will not be issued.
11b. Private Service:
If you cancel your trip within 3 Days of your first departure your entire reservation is nonrefundable for any reason. If canceling your reservation outside of 3 days a minimum cancellation fee of $35.00 or 10% whichever is greater applies, depending upon vehicle type, total amount of reservation, amount of passengers and date of travel. Shared Shuttles are nonrefundable for any reason. Travel outside the United States is subject to following: If you cancel your trip within 10 Days of your first departure your entire reservation is nonrefundable for any reason. If canceling your reservation outside of 10 days a minimum cancellation fee of $50.00 or 20% whichever is greater applies, depending upon vehicle type, total amount of reservation, amount of passengers and date of travel. Reservations that have used multiple credit cards are Non-Refundable for any reason at the time of booking. All cancellations must be done in writing by responding back from your confirmation email to that address. If a cancellation is not received in writing it is not considered canceled, no refund will be issued and you will be considered a no show. No refunds/credits will be given to those who refuse to wait until their reserved pickup time and leave a location early.
11c. Holiday Refund Policy: All Reservations scheduled to depart between December 22nd and January 6th are NON-REFUNDABLE once placed for any reason. If you have scheduled a pickup between these dates your reservation is NON-REFUNDABLE for any reason including but not limited to: weather delays, missed flights, trip cancellation, shut downs of any kind, or any other type of incidence.
Charters are subject to a cancellation fee policy as follows: Cancellation of trip up to 90 days from departure a $50.00 or 10% fee applies. Cancellation of trip 90 days from departure is charged a cancellation fee of 25% of total charter, Cancellation of trip 60 days from departure is charged a cancellation fee of 40% of total charter, Cancellation of trip 30 days from departure is charged a cancellation fee of 50% of total charter, Cancellation of trip less than 30 days from departure is charged a cancellation fee of 100% of total charter.
11e. If you attempt a chargeback because you did not qualify for a refund, please note our procedure. We will respond to such chargeback immediately. We then depending upon the dollar amount can/will file charges of credit card fraud with the County Sheriff (Please note that the dollar threshold in Florida is very low to become a felony). You can also be subject to civil penalties of up to 3 times the amount of booking or a minimum of $200.00, plus court cost and legal fees. We also may send your information to our associations and other transportation companies impeding your ability to get transfers in the future within the State of Florida. CP Transfers as well as other transportation companies have zero tolerance for credit card fraud and work together to combat it.
11f. Future Travel Vouchers
The Future Travel Voucher (FTV) is valid for 2 years from the original departure date.
The FTV is valid anywhere we service for transfers and/or tours
Discounts/promotions will not/ do not apply to the new booking.
If the new booking amount is less expensive than the credit amount the balance will be held as additional credit only.
If the next booking cost is more than the credit amount, you/your client will be responsible for payment of the difference.
Normal cancellation terms will not be applicable to the re-booking. This means that if you/your client cancel the booking using a future travel voucher we will not extend another credit or offer a refund.
Reservation Center Hours are open Mon – Sat 8:00AM until 06:00PM and Sunday 9AM until 12:00PM, Eastern Standard Time
13. Seating Assignments
Advanced seat assignments are not available.
14. Smoking / Food and Drink
Smoking is not permitted on-board any vehicle. Food and drink is not permitted to be consumed or held on any vehicle unless otherwise noted.
CP Transfers does not issue paper tickets. All passengers receive an e-mail confirmation at time of booking. All passengers will be required to show valid Photo Identification at time of boarding.
16. Trip Cancellations
If a shared shuttle trip needs to be canceled the CP Transfers will make every reasonable attempt at alternate transportation for your party. On shared shuttles if trip cancellation were to occur you would be placed on the next available scheduled departure.
17. Trip Delays
CP Transfers makes every attempt to run on-time according to our schedules, however, traffic conditions, vehicle breakdowns and weather may alter our departure and arrival times. When this happens, we make every attempt to communicate with our passengers to keep them informed as to the cause of the delay and the estimated time of departure / arrival. We thank you in advance for your patience and understanding the unavoidable delays are beyond our control.
17a. Pick ups to the Port may be delayed if passengers are delayed getting off the ships. Our vehicles will wait at the Ports so that other passengers delayed may make their outbound flights. If at any time the Ports disembarkation is delayed passengers going to airports will take priority over those passengers going to a hotel, residence or those going to the port.
17b. Please understand that the CP Transfers will not provide full or partial refunds due to delays that are not within our control.
18. Unaccompanied Minors
Only passengers 16 years of age or older are permitted to travel without a parent or guardian (unaccompanied). Minors under the age of 16 are not permitted to travel unaccompanied for any reason.
Carriage is at the discretion of the CP Transfers.
19. Child Seats
Child seats are a request and are not guaranteed. Use of the child seat is at your own risk and you release us from any and all liability for any injury whether directly or indirectly caused by us or any other agent assigned by us. Car seats may not be available in all service areas. Car seat charges have no effect on the cost of the transfer and as such if a car seat is ordered and not received, the only recourse will be a credit of the car seat fee to be returned as there is no guarantee of receiving a car seat paid or otherwise.
20. Limitation Of Liability
Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement, even if such damages. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the single bus charter fee for the day in question.
20a. Release Of Liability
The Company CP Transfers, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents and assigns do not own or operate any equipment or Service Provider which provides, or is to provide, goods services for your trip, including, transportation companies. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that The Company shall not be responsible in any manner for the acts or failures to act, negligently, willfully or otherwise, of the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) also expressly agrees that The Company shall not be liable for any bodily injury or harm, accidents, property damage or personal loss as a result of the Transportation Services provided under the Service Contract. To the fullest extent permitted by law, and notwithstanding any other provision of this Agreement, the Chartering Party and its passengers agree, in consideration for the services provided by The Company, to indemnify and hold The Company harmless from any and all damages, injuries, claims and causes of action, of any type or kind, whether or not caused in whole or in part by the negligence of The Company, its employees, agents or representatives or the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that if any portion of the Service Contract, including the terms of the Limitation of Liability paragraph or this paragraph, is found to be void or unenforceable, the remaining portions of this Service Contract shall remain in full force and effect.
20b. Force Majeure
The Company CP Transfers and the Service Provider shall not be liable for any failure or delay in performing their obligations under the Service Contract, and neither party shall be deemed in breach of its obligations there under, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, pandemics, epidemics, government shutdowns, any type of shutdown regardless of reason, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of The Company or the Service Provider, respectively. For any reservation booked that is affected a future travel voucher will be issued for any funds paid to us.
21. All reservations will be governed under the laws of the State of Florida. CP Transfers is a company owned by Florida Sunshine Shuttle and all terms and conditions apply to any and all companies wholely or partially owned by said companies herein.