Please do not call to cancel or change dates, this must be done in writing. Please hit reply to sender from the confirmation email sent to you, then type your message.
03/25/20: If you are traveling before May 12th, 2020 and wish to move your reservation or receive a credit for future travel we are doing so without any cancellation or change fee imposed. If you cancel your reservation for a refund then it is subject to standard cancel fees as noted on our website as well as on the confirmation. If you are traveling May 12th or later and your plans have changed, you may also take advantage of changing your dates or receiving a credit , otherwise all standard cancel policies apply.
As noted on all confirmations as well as on our website, Transfers and Tours should have been protected by Travel Insurance. Additionally, claiming full cost while receiving a refund from us is considered Insurance Fraud. Insurance companies are randomly contacting various vendors about claims. Please note: We will not lie for you or your client when we’ve issued a refund and doing this risks having your entire claim denied. If you intend to make a claim on your travel insurance, we’ll be happy to provide you with a letter for your insurance company.
If you fail to notify you are not traveling, no refund will be given. If you wait until the day of to notify us you are cancelling you will be responsible for that days travel in full.
If you are booked for travel to an affected area (Level 3 Area’s China, Italy, South Korea and Iran) we are allowing you to change the date of your travel without incurring any change fees by CP Transfers, for travel 30 days or more prior. You must submit this request by April 1st, 2020 and your travel must be more than 30 days at the time of request. After April 1st, 2020 you will be subject to any change or cancel fees in regards for a travel date change. If you are cancelling more than 30 days prior you will be subject to current terms and conditions.
If you are scheduled to travel and wish to cancel your reservation 30 days or less: Cancellation fees may include but are not limited to airline, hotel, insurance, theatre tickets, rail, car rental and custom services, tours both private and shared. Cancellation of these items may be up to 100% of the full price. Transfers outside the United States is subject to following: If you cancel your trip 10 Days prior of your first departure your entire reservation is non-refundable for any reason. If cancelling any part of your reservation outside of 10 days a minimum cancellation fee of $35.00 or 10% whichever is greater applies, depending upon vehicle type, total amount of reservation, amount of passengers and date of travel. All Tours and Excursions are Non-Refundable for any reason 14 days prior. Entrance tickets are Non-Refundable for any reason at the time of booking.You should contact your travel insurance to see what if any of these are or will be covered.
If you are not traveling to a Level 3 country all regular terms and conditions apply.
Travel can be a large investment and you should protect that investment with Travel Insurance. Please contact your travel agent if you are working with one already or you can contact us and we can help you with insuring your travel.
The situation is very fluid and are changing constantly. We reserve the right to change the policy at any time without notice.
9924 Universal Blvd. Ste 224-181 Orlando Fl 32819
Monday - Friday 9AM to 5PM
Saturday 9AM to 12 PM
Sunday 9AM to 12PM
(44) 020 3695 9596